Support and contact
Use this page to troubleshoot common development errors, or email support@inferock.ai for direct help.
Contact support
Email support@inferock.ai for help with setup, account activation, or gateway errors. We respond within one business day.
Identify the problem
| Response | Meaning | What to do |
|---|---|---|
401 | Missing or invalid Inferock key. | Check your Inferock API key in Authorization: Bearer; replace a lost key in Settings → Inferock keys. |
| Inferock Watch | ||
404 for an unconfigured provider | The selected provider has no configured account key. | Inferock Watch only: follow account setup. |
422 during activation | Provider-key verification failed. | Confirm that you selected the matching provider, check the key in that provider account, and try again. |
503 during activation | Activation can be retried. | Retry activation. |
413 or 429 | A payload, rate, quota or spend limit rejected the request. | Use the reason and reset guidance in Limits. |
500 during gateway authentication | The authentication service is unavailable. | Retry once. If it repeats, stop retrying and email support@inferock.ai. Do not replace a valid key. |
502 during provider-key retrieval | The key service is unavailable. | Retry once. If it repeats, stop retrying and email support@inferock.ai. Do not reconnect the provider key. |
Prepare a reproduction
Record the response status, error text, request ID, time, provider, and model. Do not include provider keys, Inferock keys, prompts, or response content unless support explicitly requests a safe submission method.
What happens after contact
We reply within one business day. Include the reproduction details above so support can resolve your issue faster.
Related guidance
- Inferock Watch
- Inferock Serve
- Limits
- The credit promise