Downtime or timeout
Provider side unavailability, timeouts, transport failures, or capacity failures on eligible calls.
Accountability
What happens when an AI call breaks.
Inferock makes inference accountable with independent receipts and a clear loss report. Baseline Inferock Watch provides visibility with no automatic credit; eligible, explicitly enrolled customers can accrue bounded in-kind credits toward future Inferock Serve usage only. Inferock Serve can apply bounded service credits for eligible objective failures under agreed terms.
Two outcomes
Inferock Watch
You keep provider accounts and provider bills. Inferock shows which billed calls failed and what they cost.
Inferock Serve
Inferock operates the provider relationship and can apply capped service credits for eligible objective failures.
Limits visible
Threshold based and review only signals stay in the report without pretending every quality issue is automatically creditable.
The Inferock Baseline
The Inferock Baseline sets out 38 proposed requirements a model route must meet to qualify. It has its own reference page; this page covers what happens after a call fails: remedies, limits and sample reports.
Inferock Watch versus Inferock Serve
Same measurement, different remedy path.
Question
Inferock Watch
Inferock Serve
Provider account owner
Customer owned provider accounts and keys.
Inferock operated provider relationship as part of the service.
Who pays providers
The customer pays providers directly.
Inferock manages upstream provider payment as part of the Inferock Serve service.
What Inferock reports
Failed calls, estimated cost, evidence, and remedy status on the customer's provider bill.
The same loss report, plus service credit eligibility status for objective failures.
Do service credits apply?
Baseline Inferock Watch provides visibility with no automatic credit. Explicit enrollment in an eligible in-kind credit program allows bounded, non-cash credits toward future Inferock Serve usage only, subject to agreed limits and expiry.
Yes, for eligible objective failures, bounded and capped by agreed terms.
What remains review only
Thresholded and review only signals are still visible.
Thresholded and review only signals need the agreed threshold, baseline, or review outcome before credit status changes.
What can be credited in Inferock Serve
Objective, evidenced failures.
Inferock Watch uses your own provider keys. Failure credit requires enrollment in an eligible credit program and a qualifying Inferock Watch call. Inferock Serve calls do not earn this failure credit. The qualifying failure must be verified, billed and unrecovered. Refusals, unbilled calls and fully recovered costs earn no failure credit. Signup credit is a separate gift and does not require a failed call.
Broken output
Empty, malformed, truncated, or unusable output when the failure is visible from the response or usage record.
Invalid structured output
Invalid JSON, failed schema validation, or invalid tool call arguments when a schema or contract exists.
Billing or cache anomaly
Material mismatch in observable usage, cache, duplicate charge, or charge evidence.
What is reported first
Useful signals stay visible even when they are not automatic service credit rows.
Latency
Needs a configured threshold or service expectation.
Model drift
Needs an agreed baseline and threshold.
Refusals
Some are appropriate; benign prompt evidence matters.
Factuality
Needs ground truth or downstream verification.
Policy signals
Security and governance flags need review.
Sample loss report
A sanitized scorecard format.
Sample only. Not customer data, not a promise, and not a performance benchmark. Dollar figures below are realistic placeholders to show format, not production results.
Sample calls observed
184,200
Sample failed calls
1,124
Sample priced loss
$412.80
Sample Inferock Serve service credits
$188.40
| Sample failure type | Events | Estimated cost | Evidence | Remedy status |
|---|---|---|---|---|
| Provider downtime or timeout | 42 | $27.90 | Provider error, timeout, timing, charge evidence | Eligible for Inferock Serve service credit |
| Empty or truncated output | 118 | $36.40 | Delivered content, finish reason, usage | Eligible for Inferock Serve service credit |
| Invalid structured output or tool call | 76 | $58.25 | Schema contract, parse error, validation result | Eligible for Inferock Serve service credit |
| Billing or cache anomaly | 9 | $65.85 | Usage fields, cache fields, observed charge | Eligible for Inferock Serve service credit |
| Latency above default review line | 344 | $124.90 | Gateway timer and route metadata | Needs threshold |
| Refusal requiring review | 212 | $99.50 | Refusal field, content filter signal, prompt class | Needs review |
| Model drift probe breach | 3 workflows | Not priced | Approved baseline, probe result, threshold | Needs baseline review |
| Factuality flag without ground truth | 18 | Not priced | Weak signal only; no reference answer | Reported only |
How to read the report
One artifact for finance, product, and engineering.
Finance
Sees cost exposure by failure type and the split between visibility only rows and eligible Inferock Serve service credit rows.
Product
Sees which workflows broke, which signals need thresholds, and where user experience is affected.
Engineering
Sees route, model, evidence, and next action for retries, failover, schema fixes, or threshold tuning.
Frequently asked questions
Accountability questions.
- How does signup credit work?
Signup credit, if recorded for your account, is a one-time gift separate from credit earned on eligible Inferock Watch failures. No card, provider connection, paid tier or minimum spend is required to receive it. Signing in again or switching products does not add another signup credit.
Check Credits for the recorded amount, remaining balance, amounts applied or expired, and the entry’s expiry date. Signup credit is non-cash and expires. It can apply to eligible supplier costs on Inferock Serve; the service charge stays cash.
- Does Inferock Watch include service credits?
Baseline Inferock Watch provides visibility with no automatic credit. Explicit enrollment in an eligible in-kind credit program allows non-cash credits toward future Inferock Serve supplier cost for verified, billed, unrecovered failures. The wallet cap is 1,000 USD; up to 1,000 USD may be applied per calendar month; the service charge stays cash; credit expires 12 calendar months after effective accrual.
- Are Inferock Serve service credits unlimited?
No. Inferock Serve service credits are bounded and capped by agreed terms, and only eligible objective failures can receive that status.
- Are all hallucinations credited?
No. Factuality requires ground truth. Without a reference answer, retrieval corpus, database result, human label, or downstream verifier, Inferock can only report weak signals.
- Why keep limitations so prominent?
The limits are part of the product. They keep objective failures, thresholded signals, and review only flags from being mixed into one overbroad promise.